An inbound department is often the first direct and interactive contact between you and your (potential) customer / end user. A transparant structure and smooth accessibilty are crucial for this purpose.

By using a modern and intelligent technology IPG Group can optimise your incoming calls.

Waiting time will be minimized and the conversation will be directed to the most appropiate person to help your customer.

Variety of projects:

• IT and ISP help desk
• Order lines, teleshopping, subscriptions, radio- and TV campaigns
• Customer Care
• Disaster recovery
• Telesales
• Quality Care