Possibly you temporary need to replace someone at your reception or in your internal call centre, or you wish to reinforce your team with experienced staff. IPG Group can deliver specialised call centre advisors at your reception, in your customer care centre or your help desk. This on temporary, recurrent or ongoing basis.

Perhaps your activities are too confidential/acute for outsourcing, you maintain direct control and at the same time you appeal to the expertise of a specialist in your domain.

IPG Group offers added value to existing and new customers in the area of:

• delivering experienced and trained contact centre employees
• guide allocated employees at the client (guidance customized in cooperation with the client)
• active or advising role with regard to quality