Customers of smaller SME's and of larger international companies have one factor in common: they want a 24h/24 service, 7d/7. IPG Group can answer their call on your behalf.

You give IPG Group an extensive briefing about your customers, your products and all possible issues that may appear. These data will be processed and "escalation procedures" will be formulated. As from then your data and instructions are available for each advisor.

They have/ know for example:

• a complete company overview, about both activities and products/services
• the company employee to be contacted in specific situations
• the procedure to be followed in specific situations
• a shared agenda to make your appointments